Shipping & Returns
Shipping Policy
American BioChar Company is committed to delivering your order quickly and reliably.
Processing Time:
Orders are processed within 1-2 business days after payment is received.
Shipping Methods:
We ship via UPS or freight, depending on order size and destination.
Delivery Timeframes:
Standard delivery typically takes 3-7 business days within the continental United States. Bulk orders may require additional time. Don't hesitate to get in touch with us with any questions regarding timeframes.
Shipping Costs:
Shipping charges are calculated at checkout based on weight, destination, and carrier. Shipping promotions will be clearly indicated when available
Tracking Information:
Once your order ships, you will receive a confirmation email with tracking details
Shipping Coverage:
Currently, we ship within the United States. For international orders, please get in touch with us directly.
Freight Shipping
Large or bulk orders will require freight delivery. Freight costs are calculated separately from standard shipping and will be quoted before your order is finalized.
Please contact us at info@ambiochar.com or call (269) 663-2224 with any questions about freight rates, delivery scheduling, or special requirements (such as liftgate service or restricted access locations).
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not, we're here to help.
Eligibility:
Returns are accepted for unused and unopened products in their original packaging.
Return Window:
You may request a return within 30 days of delivery.
Process:
To initiate a return, please contact us at info@ambiochar.com or call us at (269) 663-2224. We will provide instructions for returning your item.
Refunds:
Once your return is received and inspected, we will issue a refund to your original payment method within 5-7 business days.
Return Shipping Costs:
Customers are responsible for return shipping unless the product was defective or incorrect.
Exceptions:
Custom orders, bulk shipments, and opened products are not eligible for return.
If you have any questions, please contact us
Email - info@ambiochar.com
Phone - (269) 663-2224
We are on a journey to develop biochar products that increase your success in horticulture, arboriculture, and agriculture. Your success is our success.